It has been widely accepted that active listening skills has greatly impacted people as to how they feel and respond to their management. When the employees feel that they are valued, being heard they become more engaged and motivated to achieve the set goals. Great leadership is attending to the team members with empathy and helping them succeed. Emotional Intelligence deepens the stage of empathy which is a capacity to sense the feeling of others. One’s ability to use soft skills determines their level of emotional intelligence however recent reports shows that most of the senior employees do not have the quality of empathy within them, hence it is very important for everyone to understand what emotional intelligence is.
Emotional Intelligence is something within us which helps us to know how we realize and which lets us to really connect and form a bond with others. It enables us to be present and listen to others when they are in most need of it. Also emotional intelligence is the sense of internal balance within us that helps us to communicate successfully, make good decisions and maintain effective leadership even when under stress.
Emotional Intelligence has four main skills Self-awareness, Social awareness, Self-management and relationship management.
Self-awareness is the ability to perceive emotions and understand the tendencies to act in given situations.
Social awareness is the ability to understand the emotions of others and know what they are thinking and feeling.
Self-Management is the ability to be aware of the emotions which helps us to be flexible, direct, behave positively.
Relationship Management is the ability to be aware of our own emotions and manage interactions successfully.
Identifying People who have Emotional Intelligence
In most of the organizations which are productive are those with women who are active in the senior management. Women on average have an overall emotional intelligence that is higher than male. Women score higher points than male when compared on the four skills of Emotional intelligence. Women tend to build more trust and collaboration; hence the business leadership is most effective when it has been shared between women and men. However most companies continue to run predominantly by men.
Everyone in an organization will be benefitted by being aware of the impact of emotional intelligence and also by attending Emotional Intelligence Workshops. People to be promoted to management positions seeing how effective they will be as leaders and not because of what they know and how long they have worked in the organization as effective leadership require different set of skills. We should accept the fact that our soft skills are important in business and work to improve our emotional intelligence competencies. Realize that Emotional intelligence is more important to job performance than any other skill.
How to increase one’s emotional intelligence?
Some people are born with high level of emotional intelligence and others are not. Many are not aware of how emotions affect our thinking and reaction. Anyone can learn to increase their emotional intelligence by attending training on Emotional Intelligence. There are many assessments which help us to determine our emotional quotient which in turn gives a clear picture of our level of emotional intelligence. The skills we measure using these assessments are the ones we should improve on.
Emotional Intelligence is the best predictor of performance in the workplace and the best element which drives leadership excellence. Training on Emotional Intelligence in an organization increases our ability to develop more trusting relationships in business as relationships are important to the success of a business and not just with the clients.