Problem Solving and Decision Making Framework for Leaders
Consider these Business Scenarios:
D. Make the top 3 members undergo a leadership development workshop and observe their competencies for the next 3 Months to designate the top Member as the Lead.
What in your view, are the best ways of engaging them for performing consistently and effectively at work?
A. Organize office parties once a month with good food and music, so that everyone feels fun at the workplace.
D. Recognize the top performers in the presence of all team members and peer teams for the value they have added to the Organization.
How would you handle this conflict?
D. Have a common team meeting and make a strong statement that the project will not tolerate any conflicts which can dilute the focus of the project, and any such instances shall have the adverse effect on their Performance Feedback and Growth.
Problem Solving Stage
- Identification of the Problem
- Definition of the Problem
- Generation Alternate Options to Solve the Problem
- Evaluating the Alternate Options
Decision Making Stage
- Deciding the Best Option
- Set the Clear Objectives to implement the Decision
- Implement the Strategic / Operational / People / Technological Decision
- Evaluate the Implementation progressively
- Measure the Outcome: Follow up to Share Success / Re-Calibrate
- Design Thinking - Human Centric technique to Problem Solving, it can result in highly innovative outcomes for any Business Context (Strategy / Process / Product / People / Customer )
- Six Thinking Hats - The Very Popular technique, designed by Edward De Bono, to bring different perspectives within the Team based on personas - eventually bringing out Leaders out of everyone
- 5 Whys - A highly introspective technique that dives deep into unknown areas of the Problem
- Cause & Effect Analysis / Ishikawa / Fishbone - Helps identification of Root Cause having explored the Causes & Effects from multiple dimensions People / Process / Technology / Business / Customer
- Nominal Group Technique - A highly credible technique driven by a Facilitator that spans across Problem Identification, Generation of Solutions, and Decision Making by consensus by the Team based on Idea Generation, Brainstorming, Ranking of Options and Data Validated Choices.
- Pareto Principle - Also known as the 80:20 Rule. Based on the premise that 80% of the Effects come from 20% of the Causes, this Technique helps in plotting the Pareto Chart to determine where one can derive the greatest outcome (80% of Benefits / Problems ) by focusing on the most important few (20% of Causes). E.g. 80% of sales come from 20% of clients / 80% of Business Performance is driven by 20% High Performers.
- Cost-Benefit Analysis - Helps in making Data-driven decisions as it provides a Basis for Comparing Decisions, by comparing the expected cost of making the option with the total expected benefits.