In any circumstance including more than one individual, clash can emerge. The reasons for struggle go from philosophical contrasts and different objectives to control irregular characteristics. Unmanaged or inadequately managed clashes create a breakdown in trust and lost efficiency. For independent companies, where achievement regularly relies on the attachment of a few individuals, loss of trust and efficiency can flag the passing of the business. With an essential comprehension of some conflict management strategies, businesses can better manage clashes before they raise destroyed.
This strategy basically involves giving the restricting side what it needs. The utilization of being open often happens when one of the gatherings wishes to keep the peace or sees the issue as minor. For instance, a business that requires formal dress may establish an “easygoing Friday” approach as a low-stakes methods for keeping the peace with the majority. Representatives who utilize being open as an essential conflict management methodology, be that as it may, may follow along and create harmony.
Also known as problem confronting or problem solving. Collaboration involves an attempt to work with the other person to find a win-win solution to the problem in hand – the one that most satisfies the concerns of both parties. The win-win approach sees conflict resolution as an opportunity to come to a mutually beneficial result. It includes identifying the underlying concerns of the opponents and finding an alternative which meets each party’s concerns.
Examples of when collaborating may be appropriate:
- When consensus and commitment of other parties is important
- In a collaborative environment
- When it is required to address the interests of multiple stakeholders
- When a high level of trust is present
- When a long-term relationship is important
- When you need to work through hard feelings, animosity, etc
- When you don’t want to have full responsibility
Possible advantages of collaborating:
- Leads to solving the actual problem
- Leads to a win-win outcome
- Reinforces mutual trust and respect
- Builds a foundation for effective collaboration in the future
- Shared responsibility of the outcome
- You earn the reputation of a good negotiator
- For parties involved, the outcome of the conflict resolution is less stressful (however, the process of finding and establishing a win-win solution may be very involed – see the caveats below)
The compromising strategy typically calls for both sides of a conflict to give up elements of their position in order to establish an acceptable, if not agreeable, solution. This strategy prevails most often in conflicts where the parties hold approximately equivalent power. Business owners frequently employ compromise during contract negotiations with other businesses when each party stands to lose something valuable, such as a customer or necessary service.
Competition operates as a zero-sum game, in which one side wins and other loses. Highly assertive personalities often fall back on competition as a conflict management strategy. The competitive strategy works best in a limited number of conflicts, such as emergency situations. In general, business owners benefit from holding the competitive strategy in reserve for crisis situations and decisions that generate ill-will, such as pay cuts or layoffs.