When you communicate proactively, you answer questions before they're asked and handle complaints before they're made. By tackling problems before they turn into crises, you improve relationships with customers and raise efficiency in your organization. Simply churning out memos and press releases isn't good enough: Effective proactive communication requires thought and well-crafted messages.

The Bodhih workshop on ‘Proactive communication and assertiveness’ helps participants take action and resolve crisis using communication and also staying firm and calm during crucial conversations.

Key Learning Points:

Becoming better at business communication by getting assertive

Using assertiveness as a tool to deal with critical work situations

Developing communication skills with both internal and external stakeholders

Building good business relationships

Learning the value of being proactive

Learning Areas from this Training Program

The art of saying ‘no’

Business communication

Displaying empathy during interactions

Communicating with internal and external customers during times of major changes

Keeping the channels of communication open

Ideal or Useful for:

Managers (All Levels)

Supervisors

Team Leaders

Ideal Group Size

12 to 15 Participants

Download a Session Plan For Proactive Communication and Assertiveness



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