There are certain customer service skills that every employee must master if they are forward-facing with customers.

Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you'll simply lose customers as your service continues to let people down. Having meaningful customer interactions is one such skill.

The Bodhih workshop focuses exclusively on the communication skills that are needed for excellent customer service.

Key Learning Points:

Using communication skills to have meaningful client interactions

Developing persuasion skills

Learning to probe and uncover real customer needs

Develop good listening skills

Approaches to solve customer problems

Learning Areas from this Training Program

Ability to listen keenly

Knowledge of the product and conveying the same

Ability to use positive language

Questioning skills

Persuasion

Ideal or Useful for:

Managers (All Levels)

Supervisors

Team Leaders

Ideal Group Size

12 to 15 Participants

Download a Session Plan For Impactful Client Interactions



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