In today's complex marketplace, the most successful sales professionals are laser focused on the business needs and concerns of their customers, knowledge which is used to establish credibility and solidify relationships.
To be a truly customer-centric organization you must break free from traditional transactional management approaches and develop a relationship-based approach to business, focused on understanding, creating and delivering customer value while ensuring profitably.
This workshop will teach you methods for demonstrating the value of becoming customer-centric and how to create exciting and creative approaches that can be successfully delivered with multiple distance learning strategies and manager-led interventions.
Key Learning Points:
Learning people skills in order to better deal with the end customer
Developing unique problem solving techniques to keep the customer happy
Transition from a transactional approach to a relational approach to customer management
Understanding what keeps customers happy
Building and maintaining a happy customer base
Learning Areas from this Training Program
Use a problem solving approach in order to minimize the sins committed in the service that is provided to the customers
Create more service networks and develop better people skills
Understand the dynamics of the procedural dimensions of customer service and demonstrate its practical applications
Develop a strong need to build a strong customer focus and move towards satisfying them
Understand the personal dimensions of customer service and apply them in all transactions
Ideal or Useful for:
Managers (All Levels)
Ideal Group Size
12 to 15 Participants
Download a Session Plan For Customer Centric Approach
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