When you communicate proactively, you answer questions before they're asked and handle complaints before they're made. By tackling problems before they turn into crises, you improve relationships with customers and raise efficiency in your organization. Simply churning out memos and press releases isn't good enough: Effective proactive communication requires thought and well-crafted messages.
The Bodhih workshop on ‘Proactive communication and assertiveness’ helps participants take action and resolve crisis using communication and also staying firm and calm during crucial conversations.
Key Learning Points:
Becoming better at business communication by getting assertive
Using assertiveness as a tool to deal with critical work situations
Developing communication skills with both internal and external stakeholders
Building good business relationships
Learning the value of being proactive
Learning Areas from this Training Program
The art of saying ‘no’
Displaying empathy during interactions
Communicating with internal and external customers during times of major changes
Keeping the channels of communication open
Ideal or Useful for:
Managers (All Levels)
Ideal Group Size
12 to 15 Participants
Download a Session Plan For Proactive Communication and Assertiveness
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