There are certain customer service skills that every employee must master if they are forward-facing with customers.
Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you'll simply lose customers as your service continues to let people down. Having meaningful customer interactions is one such skill.
The Bodhih workshop focuses exclusively on the communication skills that are needed for excellent customer service.
Key Learning Points:
Using communication skills to have meaningful client interactions
Developing persuasion skills
Learning to probe and uncover real customer needs
Develop good listening skills
Approaches to solve customer problems
Learning Areas from this Training Program
Ability to listen keenly
Knowledge of the product and conveying the same
Ability to use positive language
Ideal or Useful for:
Managers (All Levels)
Ideal Group Size
12 to 15 Participants
Download a Session Plan For Impactful Client Interactions
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