In today's complex marketplace, the most successful sales professionals are laser focused on the business needs and concerns of their customers, knowledge which is used to establish credibility and solidify relationships.

To be a truly customer-centric organization you must break free from traditional transactional management approaches and develop a relationship-based approach to business, focused on understanding, creating and delivering customer value while ensuring profitably.

This workshop will teach you methods for demonstrating the value of becoming customer-centric and how to create exciting and creative approaches that can be successfully delivered with multiple distance learning strategies and manager-led interventions.

Key Learning Points:

Learning people skills in order to better deal with the end customer

Developing unique problem solving techniques to keep the customer happy

Transition from a transactional approach to a relational approach to customer management

Understanding what keeps customers happy

Building and maintaining a happy customer base

Learning Areas from this Training Program

Use a problem solving approach in order to minimize the sins committed in the service that is provided to the customers

Create more service networks and develop better people skills

Understand the dynamics of the procedural dimensions of customer service and demonstrate its practical applications

Develop a strong need to build a strong customer focus and move towards satisfying them

Understand the personal dimensions of customer service and apply them in all transactions

Ideal or Useful for:

Managers (All Levels)


Team Leaders

Ideal Group Size

12 to 15 Participants

Download a Session Plan For Customer Centric Approach


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