Consistent high-level skills for achieving customer satisfaction is to be maintained to ensure exemplary service to the clients. Customer service being one of the most critical aspects of today’s service oriented industries, it’s a prudent decision to hire service employees
It’s great to see the level of interest to participation from many of you in our trainer certification programs and that’s what keeps it lively and engaging. Based on our observation, there are a lot of questions that are frequently
Personal Image & Impact
There are no two individuals on the planet that are similar – nobody could ever contend against that. However, in the working environment we appear to overlook that we’re all different and focus on being similar.
The generation gap in the workplace has been evident and is growing rapidly. While a workforce that traverses various generations can give a beneficial blend of experience and new thoughts, overseeing representatives from 20-year-olds to seventy-somethings can be challenging. Millennials
Being able to handle workplace pressure is a skill. Today, every individual is part of the pressure to improve skills, to increase productive or to add to the company’s profit. This indeed would continue because there are many companies who
It’s great to see the level of participation from many of you in the group and that’s what keeps it lively and engaging. Based on our observation, there are a lot of questions that are frequently being asked about certain
Collaboration is becoming increasingly important in the modern world, as we become more connected around the globe. With the advancements in technology, collaboration has become a more productive way of doing things. Collaboration happens when teamwork taken to a higher
Many companies are making efforts to achieve workforce diversity. Employee diversity is no more a roadblock for businesses today as aims to employ workers from different backgrounds to provide tangible and intangible benefits. Diversity encompasses race, gender, ethnic group, age,
Many leaders skip over the basics of team building in a rush to start achieving goals. Getting people to work together isn’t easy and the actions of a first-time manager in first few weeks and months can have a major
Ever heard your representatives say that they might want to take responsibility for work however feel like they don’t have that power? Do you feel baffled by your group’s hesitance to assume responsibility or settle on brisk choices?