Irrespective of the organization you work in or your field of work, lack of assertiveness is present and considered common at every workplace. At each workplace, you have to deal with a fair share of tough teams, bossy team members, over-enthusiastic co-workers, and autocratic Supervisors. Assertiveness training is one of the key skills that can help boost self-confidence and create a positive impact on both personal and professional life.
Understanding the fact that confidence and Assertiveness may not always come naturally, a workshop on Assertiveness training helps individuals act and resolve crisis using effective communication and staying stable and calm during difficult or crucial conversations.
Some of the key benefits of having Assertiveness training planned for your workforce includes –
- Using Assertiveness as a tool to deal with important and crucial work situations.
- Assertiveness enhances business communication.
- Assertiveness helps in displaying empathy during interactions with both internal and external clients.
Here are four important Assertiveness techniques that must be included in Assertiveness training programs:
- The Broken Record Technique: This is a simple, yet very effective technique used to forestall further deliberations by repeating the same phrase or sentence repeatedly in different situations during the conversation. It is used to reinforce your primary message and helps in making sure there is limited or no diversion from your initial or primary message. This technique of peacefully repeating your decision is called the broken record technique. It will help you stand firm against the most aggressive person without escalating the level of conflict.
- Fogging: This is a technique most often used to confront aggressive or manipulative behavior. It is a way of response wherein one stays calm and responds using conciliating but not defensive words or tone, while still not agreeing to meet demands. This assertiveness technique involves agreeing with any truth that may be contained within a statement, however, by not responding in the expected way. In other words, by not being argumentative or defensive, the other person will end the confrontation as the anticipated effect is not achieved. This is a deliberate way of not letting others get under your skin and makes it possible to discuss issues more reasonably.
- Negative Assertion: This technique involves accepting the truthful part of negative feedback or criticism made against you and stating them in a positive manner. The negative assertion is an assertiveness technique which has more to do with your style of communication that often helps one maintain full control in a conflict, this skill includes partially being in agreement rather than arguing with the other person in question. An example would be when someone tells you, “You are aggressive” and you respond stating “I don’t let people walk all over me, that’s true.”
- “I” Statement: An assertiveness technique where the usage of the “I” statement occurs when expressing oneself without pushing the other person on the defensive side. It is generally used in cases where one would have to provide negative feedback or constructive criticism regarding negative behavior. Using the “I Statement” often to get your point across alerts and notifies the listener about how you feel about their actions. Example: 'The Council doesn't care.' To 'I have often felt that the Council hasn't understood the difficulties I am facing.'
Most of us generally shy away from using strong language while at the workplace, thinking it will come back to bite us, however, seldom do we understand the difference between being assertive and aggressive.
Assertiveness training is something that should be encouraged at the workplace as it has a positive connotation, especially at the leadership and top management level. It boosts your formal/business discussions and makes managing your team more effective.
In what situations might it be suitable for you to use "the broken record technique"?