Bodhih.com | Soft Skills | Creating A Service Mindset

Creating A Service Mindset

Promising good client service and delivering it are two different skills. It’s far easier to pledge good service at the start of a project than to actually make clients happy during the project or, more importantly, when the project has moved into the maintenance phase. Establishing a client-service mind-set within your IT organization ultimately creates faithful buyers of your services, whether the client is external or internal.

The Customer Service Mindset training program is designed to help you understand the aspects that customers assess when deciding whether to do business with you and your organization. This workshop provides a structure approach to evaluating your current customer service equation and then provides a model for applying or building your customer service strategy.

Creating a Service Mindset training program can be offered to Corporate Clients, SMEs, and Private and Public establishments across India. All our programs are customized to suit the participants’ training needs. A detailed Training Design Document will be sent before the implementation of this training program.

Key Learning Points:

	Understand how a customer evaluates quality in any purchasing choice
	A systematic approach to evaluating your current and future customer service strategies
	Define your current customer service strategy and identify your critical customer service mix for your organisation, sales channels, products and services
	Application in your organisation. What can I do?

Ideal/Useful for:

• HR Professionals
• Frontline teams
• Any person responsible for the wellbeing and management of others in business

Learning Areas:

• Measure regularly - Gather regular feedback from customers
• Measure internally - While you’re measuring customer satisfaction, take the pulse on employee satisfaction as well
• Link - Link the results of your measurements to bonuses and compensation
• Communicate service standards- Build dialogue in the organization about acceptable levels of service
• Strategize for service - You create a strategy and plan forevery other important business initiative

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Training Locations:

We have offered Corporate Training Solutions across India including cities like Bangalore, Chennai, Mumbai, New Delhi (+ Gurgaon, Ghaziabad, Faridabad and Noida), Kolkatta, Hyderabad, Trivandrum, Cochin, Coimbatore, Pondicherry (Pondy), Goa, Vijayawada, Vizag, Vishakapatnam, Rajamudry, Belgaum, Mysore, Padubidri, Mangalore, Chitradurga, Hospet, Nagarcoil, Tirunelveli, Chandigarh, Karnal, Lucknow, Meerut, Ahmadabad, Baroda, Rajkot, Pune, Lonavla, Jaipur, Dewas, Indoor, Bhopal, Bhubaneswar, Gawahati and Raipur.