Bodhih.com | Soft Skills | Email And Telephone Etiquette

Email And Telephone Etiquette

In today’s business environment, the Email and Phone Etiquette displayed in organizations is indicative of its willingness and ability to efficiently assist customers – both internal and external. The skills and the attitude projected over the email and telephone form a lasting impression in the minds of an organization’s customers making it a critical customer ‘touch point’.

The importance of customer service and a well rounded service approach have increased the importance on the quality of phone interaction as well as email correspondence.

Telephone etiquettes and email techniques would provide you with tools and techniques to communicate confidently and professionally over the phone through the email.

Email and Telephone Etiquette training program can be offered to Corporate Clients, SMEs, and Private and Public establishments across India. All our programs are customized to suit the participants’ training needs. A detailed Training Design Document will be sent before the implementation of this training program.

Key Learning Points:

	Projecting Positive Image on Emails and Telephone Calls
	Composing An Effective Email
	Writing Emails for Different Purposes
	The Power of Words
	Handling Phone Calls Professionally
	Common Telephone Irritants
	Etiquette on Handling Incoming Calls
	Planning for Outgoing Calls

Ideal/Useful for:

• Managers
• Sales Team
• Customer Service Teams

Learning Areas:

• Cultivating a Positive Service Mindset
• Communicating effectively Vs of Communication, Active Listening Skill and Questioning Skills
• Structure of an Email
   - Opening paragraph
   - Body of the email
   - Concluding Paragraph
• Ways to make a Good First Impression
• Effective Call Handling
• Key Phases of an Outbound/Inbound Call

People who visited this page have also found the following programs interesting:

Communication Skills for Managers and Leaders, Conversational Skills for Managers, Giving and Receiving Feedback, Advanced Communication Skills, Business Communication, Conversational English, Cross-Cultural Sensitization, Voice and Accent Neutralization, Verbal Communication Dynamics, Written Communication, Assertiveness, Creating a Service Mind-set, Customer Service Orientation for Support Staff, Effective Listening Skills, Communication Skills for Sales Professionals, Creating Customer-Centric Approaches, Customer Service Skills, Handling Challenging Customers, NLP for Sales Effectiveness, Professional Telephone Skills.

Training Locations:

We have offered Corporate Training Solutions across India including cities like Bangalore, Chennai, Mumbai, New Delhi (+ Gurgaon, Ghaziabad, Faridabad and Noida), Kolkatta, Hyderabad, Trivandrum, Cochin, Coimbatore, Pondicherry (Pondy), Goa, Vijayawada, Vizag, Vishakapatnam, Rajamudry, Belgaum, Mysore, Padubidri, Mangalore, Chitradurga, Hospet, Nagarcoil, Tirunelveli, Chandigarh, Karnal, Lucknow, Meerut, Ahmadabad, Baroda, Rajkot, Pune, Lonavla, Jaipur, Dewas, Indoor, Bhopal, Bhubaneswar, Gawahati and Raipur.