Bodhih.com | Soft Skills | Customer Service Orientation For Support Staff

Customer Service Orientation For Support Staff

Effectively orienting your support staff and providing customer service training can pay big dividends in staff retention, employee commitment, company culture and customer satisfaction. It simply pays to begin customer service training right away.

Staff members who receive proper customer serving training and welcomed at the beginning of their careers will feel good about their choice of employer, fit in more quickly with peers and colleagues and readily contribute new ideas.

While many managers agree that orientation and customer service training are important, very few invest the time and attention necessary to make sure it’s done right and consistently. Now is a good time to review your staff orientation and customer service training program to be sure your new staff “start right.”

Customer Service Orientation for Support Staff training program can be offered to Corporate Clients, SMEs, and Private and Public establishments across India. All our programs are customized to suit the participants’ training needs. A detailed Training Design Document will be sent before the implementation of this training program.

Key Learning Points:

	Develops a clear understanding of customer’s needs and goals
	Maintains clear communication with customers regarding expectations and time frames
	Follows through and responds to customers’ requests, questions and complaints in a timely manner
	Follows up with customers after a problem has been resolved to inform them of any action taken
	Takes personal responsibility for meeting commitments and correcting problems

Learning Areas:

• Probing questions in order to develop a full understanding of their needs and concerns
• Works to build cooperative relationships with customers
• Shows special concern in using as much time as necessary to help customers and solve issues at hand
• Is flexible about breaks and lunch periods when helping a customer with a pressing problem
• Tactfully defuses volatile situations and works patiently to resolve them

Ideal/Useful for:

• Support Staff
• Managers
• Marketing Team

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Building and Leading Great Teams, Coaching and Mentoring Skills, Coaching Skills for Managers and Leaders, Communication Skills for Managers and Leaders, Conversational Skills for Managers, Creative Problem Solving Skills for Managers, Developing a Culture of High Performance, Field Sales Management, Giving and Receiving Feedback, Leadership’s Role in Brand Sensitivity, Root-Cause Analysis, Sales Planning and Strategizing, Appreciative Enquiry, Communication and Presentation Skills, Neuro-linguistic Program for Improved Communication, Written Communication, Verbal Communication Dynamics, Achieving Personal Excellence, Creating a Service Mind-set, Effective Listening Skills, Email and Telephone Etiquette, Positive Mental Attitude, Result-Orientation and Objective Setting, Sales Effectiveness for Support Staff, Time Management, Communication Skills for Sales Professionals, Customer Service Skills, Creating Customer-Centric Approaches, Handling Challenging Customers, Influencing and Persuasion Skills to Ensure Sales Closures, NLP for Sales Effectiveness, Overcoming Sales Objections.

Training Locations:

We have offered Corporate Training Solutions across India including cities like Bangalore, Chennai, Mumbai, New Delhi (+ Gurgaon, Ghaziabad, Faridabad and Noida), Kolkatta, Hyderabad, Trivandrum, Cochin, Coimbatore, Pondicherry (Pondy), Goa, Vijayawada, Vizag, Vishakapatnam, Rajamudry, Belgaum, Mysore, Padubidri, Mangalore, Chitradurga, Hospet, Nagarcoil, Tirunelveli, Chandigarh, Karnal, Lucknow, Meerut, Ahmadabad, Baroda, Rajkot, Pune, Lonavla, Jaipur, Dewas, Indoor, Bhopal, Bhubaneswar, Gawahati and Raipur.