Professional Telephone Skills

In the workplace, you use the telephone to communicate with customers, colleagues, superiors, suppliers, and others—in short, everyone with whom you have a professional relationship. In some cases, such as when working with customers in other locations, the telephone is your primary channel for communication.

The impression a telephone caller forms when they first contact your Professional Office can have a direct influence on your success. The busy secretary or receptionist can quickly adopt attitudes and habits on the telephone that are, to say the least, discouraging to your Clients. The success of your business relationships therefore depends on your phone skills. The Telephone Skill level of everyone who interacts with clients can be just as important to the success as the quality of the Professional Services.

Professional Telephone Skills Training Program can be offered to Corporate Clients, SMEs, Colleges and Private and Public establishments across India. All our programs are customized to suit the participants’ training needs. A detailed Training Design Document will be sent before the implementation of this training program.

Field Sales Management, Advanced Communication Skills, Advanced Presentation Skills, Business Communication, Communication and Presentation Skills, Conversational English, Neuro-linguistic Program for Improved Communication, Email and Telephone Etiquette, Verbal Communication Dynamics, Analytical Skills, Assertiveness, Business Etiquette and Professional Grooming, Positive Mental Attitude, Self Esteem and Confidence Building, Advanced Selling Skills, Communication Skills for Sales Professionals, Consultative Selling Process, Customer Service Skills, Creating Customer-Centric Approaches, Handling Challenging Customers, Influencing and Persuasion Skills to Ensure Sales Closures, Negotiation Skills for Sales Professionals, NLP for Sales Effectiveness, Overcoming Sales Objections, Professional Sales Training.

We have offered Corporate Training Solutions across India including cities like Bangalore, Chennai, Mumbai, New Delhi (+ Gurgaon, Ghaziabad, Faridabad and Noida), Kolkatta, Hyderabad, Trivandrum, Cochin, Coimbatore, Pondicherry (Pondy), Goa, Vijayawada, Vizag, Vishakapatnam, Rajamudry, Belgaum, Mysore, Padubidri, Mangalore, Chitradurga, Hospet, Nagarcoil, Tirunelveli, Chandigarh, Karnal, Lucknow, Meerut, Ahmadabad, Baroda, Rajkot, Pune, Lonavla, Jaipur, Dewas, Indoor, Bhopal, Bhubaneswar, Gawahati and Raipur.