Customer Service Skills
World-Class Customer Service is the process of consistently communicating to every customer - whether it is an internal customer or external customer - that they are valued, and that their satisfaction is paramount to your organization.
Achieving World-Class Customer Service requires strong service leadership, skilled management, effective teamwork, and skilled, caring and motivated people on the front line.
There are two major reasons to deliver customer service: repeat business and happiness. Sales turn prospects into new customers. Service turns new customers into repeat customers. Service also makes customers happy! Happy customers are much easier to deal with than irate customers.
To ensure employees have the proper mindset, culture and a can-do-attitude a proper training program is imperative to provide staff with the fundamental customer service skills to undertake core business practices in the workplace.
Customer Service Skills Training Program can be offered to Corporate Clients, SMEs, Colleges and Private and Public establishments across India. All our programs are customized to suit the participants’ training needs. A detailed Training Design Document will be sent before the implementation of this training program.
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Key Learning Points:
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Understanding different communication styles and how to deal with them
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Language – the words we should and shouldn’t use
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Working with your customer service standards
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Building rapport – face to face and on the phone
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The importance of regular customer contact
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Listening and questioning skills
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Handling awkward situations
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Learning Areas:
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• Understand their own communication style
• Adapt to their customers’ communication styles
• Understand and effectively communicate the company customer service skills standards
• Use more positive language even in difficult situations
• Deliver great customer service skills that adds value to the company and the customer
• Product Knowledge
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Ideal/Useful for:
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• Just about every business requires good customer service skills. These types of skills need to be developed and refined within any individuals working with customers or clients
• Customer-facing staff and all front-line managers
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Training Locations:
We have offered Corporate Training Solutions across India including cities like Bangalore, Chennai, Mumbai, New Delhi (+ Gurgaon, Ghaziabad, Faridabad and Noida), Kolkatta, Hyderabad, Trivandrum, Cochin, Coimbatore, Pondicherry (Pondy), Goa, Vijayawada, Vizag, Vishakapatnam, Rajamudry, Belgaum, Mysore, Padubidri, Mangalore, Chitradurga, Hospet, Nagarcoil, Tirunelveli, Chandigarh, Karnal, Lucknow, Meerut, Ahmadabad, Baroda, Rajkot, Pune, Lonavla, Jaipur, Dewas, Indoor, Bhopal, Bhubaneswar, Gawahati and Raipur.
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Advanced Selling Skills